English For Tourism And Restaurants - Book 2
A Comprehensive Guide to Mastering English for the Hospitality Industry
This book is specially designed for individuals who aspire to enter the exciting world of tourism and restaurants. The hospitality industry demands employees to communicate and interact in a polite and professional manner. "English for Tourism and Restaurants - Book 2" is your key to unlocking the language skills you need to thrive in this dynamic field.
Unlocking Your Potential
This comprehensive resource offers a wealth of tools and techniques to enhance your English proficiency, specifically tailored for the tourism and restaurant industries.
Here's how this book empowers you:
Immerse Yourself in Real-World Situations: Over 100 engaging dialogues covering a wide range of scenarios, from taking orders to settling the bill, provide authentic insights into everyday interactions in the hospitality industry.
Master Essential Grammar: Learn fundamental grammar rules through clear, concise explanations and illustrative charts, making complex concepts easy to grasp.
Expand Your Vocabulary: The "Words and Phrases," "Word Power," and "Phrase Focus" sections introduce you to a vast array of vocabulary specific to tourism and restaurants, enriching your communication skills.
Sharpen Your Listening Comprehension: Extensive listening exercises allow you to develop your ability to understand spoken English in real-world contexts, enhancing your professional preparedness.
Boost Your Speaking Skills: Practice your conversational fluency with engaging "Pair Work" activities, building confidence and fluency in real-time interactions.
Reinforce Your Understanding: A multitude of exercises reinforce your learning, ensuring that you grasp the nuances of English used in the service industry.
Visualize and Learn: Colorful illustrations and images enhance your understanding of key concepts and vocabulary, making learning engaging and memorable.
A Journey Through Key Hospitality Topics
This book is structured into clear, concise lessons, covering a comprehensive range of essential topics:
Module 1: Restaurant Service
Lesson 1: Taking Orders
Lesson 2: Explaining the Menu
Lesson 3: Serving Meals
Lesson 4: Beverage Service (1)
Lesson 5: Beverage Service (2): At the Bar
Lesson 6: Beverage Service (3): Recommending Wines
Lesson 7: Beverage Service (4): Serving Wines
Lesson 8: During the Meal
Review Test 1
Module 2: Restaurant Finances and Guest Relations
Lesson 9: Settling the Bill (1)
Lesson 10: Settling the Bill (2)
Lesson 11: Checking Out
Lesson 12: Foreign Exchange
Lesson 13: Making Travel Arrangements
Lesson 14: Arranging Local Tours for Hotel Guests
Lesson 15: Transportation (1): Taxis and Buses
Lesson 16: Transportation (2): Trains, Subways, and Rental Cars
Review Test 2
Module 3: Shopping and Travel
Lesson 17: Shopping (1): Basic Expressions
Lesson 18: Shopping (2): Clothes, Cosmetics, and Jewelry
Lesson 19: Aviation (1): Booking Flights
Lesson 20: Aviation (2): At the Airport
Lesson 21: Aviation (3): Upon Arrival
Lesson 22: Aviation (4): During the Flight
Lesson 23: Making Announcements at the Airport and on the Plane
Lesson 24: Making an Emergency Announcement
Review Test 3
Module 4: Event Management and Handling Complaints
Lesson 25: Arranging Banquets and Conferences
Lesson 26: Writing a Semi-Formal Letter
Lesson 27: Dealing With Complaints in a Restaurant (1): Food
Lesson 28: Dealing With Complaints in a Restaurant (2): Service
Lesson 29: Dealing With Complaints in a Restaurant (3): Other Problems
Lesson 30: Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms
Lesson 31: Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms
Lesson 32: Dealing With Complaints in a Hotel and at the Airport
Review Test 4
Review
"English for Tourism and Restaurants - Book 2" is a highly effective resource for anyone seeking to enhance their English skills specifically for the hospitality industry. The book's comprehensive approach, engaging dialogues, and practical exercises make it an invaluable tool for both aspiring and experienced professionals. By mastering the language of hospitality, you will be equipped to communicate effectively, build rapport with guests, and excel in your chosen career path.
This book is highly recommended for:
Students and professionals entering the tourism and restaurant industries.
Individuals seeking to improve their English proficiency for professional purposes.
Anyone looking to build their confidence in communicating effectively in hospitality environments.
English For Tourism And Restaurants - Book 1
English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields.
This book will help you:
- Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations.
- Learn the essential grammar through simple sentences and clear charts.
- Enrich your vocabulary by studying the 'Words and Phrases,' 'Word Power,' and 'Phrase Focus' sections.
- Strengthen your listening comprehension by doing lots of listening training.
- Improve your speaking skills by frequently doing the Pair Work.
- Deepen your understanding of English for the service industry by doing the large number of exercises.
- Understand certain English items by referring to a great number of colorful pictures.
CONTENTS
1. Pronunciation and Intonation
2. Greetings and Self-Introduction
3. Cardinal Numbers
4. Cardinal Numbers and Ordinal Numbers
5. Offering Apologies
6. Offering Polite Refusals and Saying Thanks
7. Expressions of Time
8. Expressions of Dates
Review Test: Lesson 1-8
9. Giving Locations Inside a Building
10. Giving Directions in a City
11. Giving Information About the Weather: Four Seasons
12. Giving Information About the Weather: Bad Weather Conditions
13. Front Desk: Booking Rooms
14. Front Desk: Checking In
15. Front Desk: Mail, Faxes, and Internet Service
16. Front Desk: Depositing Items; Lost and Found
Review Test: Lesson 9-16
17. Front Desk: Morning Calls and Laundry Service
18. Front Desk: Transportation Services
19. Housekeeping: Supplying Medicine
20. Room Service: Supplying Items
21. Elevator Service
22. Taking Phone Calls
23. Front Desk: Messages
24. Making International Phone Calls
25. Receiving Guests in a Restaurant: Welcoming and Seating the Guests
26. Receiving Guests in a Restaurant: Asking the Guests to Wait or Share a Table
27. Room Service: Taking Orders for Drinks and Breakfast
Review Test: Lesson 19-27
28. Room Service: Taking Orders for Lunch and Dinner
29. Room Service: Explaining an Order and Delivering a Meal to a Room
30. Preparing Vegetables
31. Preparing Salad and Vegetables
32. Preparing and Cooking Meat (1)
33. Preparing and Cooking Meat (2)
34. Learning About a Menu (1)
35. Learning About a Menu (2)
36. Learning About a Menu (3)
Review Test: Lesson 28-36.
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