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English For Tourism And Restaurants - Book 2

A Comprehensive Guide to Mastering English for the Hospitality Industry

This book is specially designed for individuals who aspire to enter the exciting world of tourism and restaurants. The hospitality industry demands employees to communicate and interact in a polite and professional manner. "English for Tourism and Restaurants - Book 2" is your key to unlocking the language skills you need to thrive in this dynamic field.

Unlocking Your Potential

This comprehensive resource offers a wealth of tools and techniques to enhance your English proficiency, specifically tailored for the tourism and restaurant industries.

Here's how this book empowers you:

Immerse Yourself in Real-World Situations: Over 100 engaging dialogues covering a wide range of scenarios, from taking orders to settling the bill, provide authentic insights into everyday interactions in the hospitality industry.

Master Essential Grammar: Learn fundamental grammar rules through clear, concise explanations and illustrative charts, making complex concepts easy to grasp.

Expand Your Vocabulary: The "Words and Phrases," "Word Power," and "Phrase Focus" sections introduce you to a vast array of vocabulary specific to tourism and restaurants, enriching your communication skills.

Sharpen Your Listening Comprehension: Extensive listening exercises allow you to develop your ability to understand spoken English in real-world contexts, enhancing your professional preparedness.

Boost Your Speaking Skills: Practice your conversational fluency with engaging "Pair Work" activities, building confidence and fluency in real-time interactions.

Reinforce Your Understanding: A multitude of exercises reinforce your learning, ensuring that you grasp the nuances of English used in the service industry.

Visualize and Learn: Colorful illustrations and images enhance your understanding of key concepts and vocabulary, making learning engaging and memorable.

A Journey Through Key Hospitality Topics

This book is structured into clear, concise lessons, covering a comprehensive range of essential topics:

Module 1: Restaurant Service

Lesson 1: Taking Orders

Lesson 2: Explaining the Menu

Lesson 3: Serving Meals

Lesson 4: Beverage Service (1)

Lesson 5: Beverage Service (2): At the Bar

Lesson 6: Beverage Service (3): Recommending Wines

Lesson 7: Beverage Service (4): Serving Wines

Lesson 8: During the Meal

Review Test 1

Module 2: Restaurant Finances and Guest Relations

Lesson 9: Settling the Bill (1)

Lesson 10: Settling the Bill (2)

Lesson 11: Checking Out

Lesson 12: Foreign Exchange

Lesson 13: Making Travel Arrangements

Lesson 14: Arranging Local Tours for Hotel Guests

Lesson 15: Transportation (1): Taxis and Buses

Lesson 16: Transportation (2): Trains, Subways, and Rental Cars

Review Test 2

Module 3: Shopping and Travel

Lesson 17: Shopping (1): Basic Expressions

Lesson 18: Shopping (2): Clothes, Cosmetics, and Jewelry

Lesson 19: Aviation (1): Booking Flights

Lesson 20: Aviation (2): At the Airport

Lesson 21: Aviation (3): Upon Arrival

Lesson 22: Aviation (4): During the Flight

Lesson 23: Making Announcements at the Airport and on the Plane

Lesson 24: Making an Emergency Announcement

Review Test 3

Module 4: Event Management and Handling Complaints

Lesson 25: Arranging Banquets and Conferences

Lesson 26: Writing a Semi-Formal Letter

Lesson 27: Dealing With Complaints in a Restaurant (1): Food

Lesson 28: Dealing With Complaints in a Restaurant (2): Service

Lesson 29: Dealing With Complaints in a Restaurant (3): Other Problems

Lesson 30: Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms

Lesson 31: Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms

Lesson 32: Dealing With Complaints in a Hotel and at the Airport

Review Test 4

Review

"English for Tourism and Restaurants - Book 2" is a highly effective resource for anyone seeking to enhance their English skills specifically for the hospitality industry. The book's comprehensive approach, engaging dialogues, and practical exercises make it an invaluable tool for both aspiring and experienced professionals. By mastering the language of hospitality, you will be equipped to communicate effectively, build rapport with guests, and excel in your chosen career path.

This book is highly recommended for:

Students and professionals entering the tourism and restaurant industries.

Individuals seeking to improve their English proficiency for professional purposes.

Anyone looking to build their confidence in communicating effectively in hospitality environments.

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